Lead Inflight Excellence: flyadeal Is Looking for a Head of Cabin Crew!
flyadeal, Saudi Arabia's fast-growing low-cost carrier, is searching for an experienced and visionary leader to join our Jeddah team as Head of Cabin Crew Inflight Services. This is a high-impact leadership role where you will shape the passenger experience, drive commercial success, and lead a large, multi-base cabin crew workforce. If you're a strategic thinker with deep aviation operations expertise and a passion for developing people, this could be the perfect next step in your career.
What You'll Be Responsible For?
This role goes far beyond day-to-day operations. You'll own the end-to-end management of Cabin Operations, balancing safety, customer experience, and commercial performance. Your decisions will directly influence how our guests feel onboard and how our cabin crew grow and perform.
Safety, Security & Compliance
You will lead with safety as your non-negotiable foundation. Expect to champion a safety-first culture across all cabin bases, ensuring every crew member follows aviation regulations and internal procedures with precision. You'll also maintain operational and emergency readiness at all times, preparing teams for any scenario.
Operational Leadership
Overseeing cabin crew performance, discipline, and productivity will be central to your role. You'll drive operational consistency across all bases while tracking key KPIs—think on-time performance, attendance, reporting compliance, and crew productivity. Anticipating operational risks and stepping in with proactive solutions will be part of your daily rhythm.
Customer Experience & Service Excellence
flyadeal is known for its warm, friendly, and caring service. You'll embed this customer-centric culture into every interaction onboard, ensuring a consistently high-quality experience that aligns with our brand promise. You'll also identify passenger pain points and turn them into real, actionable service improvements.
People Leadership & Engagement
Leading a large, diverse cabin crew team requires genuine connection and coaching. You'll drive engagement, well-being, and retention through mentoring, clear communication, and performance development. Building a high-performance culture where people feel valued and motivated will be one of your most important legacies.
Commercial & Financial Management
This role has a direct impact on our bottom line. You'll drive inflight commercial performance, including onboard sales and ancillary revenue, while managing the P&L of inflight products. From catering and uniforms to accommodation and supplier costs, you'll keep a close eye on budgets, identifying opportunities to boost revenue and streamline expenses.
Supplier & Stakeholder Management
You'll work with third-party vendors and partners, ensuring they meet our quality, compliance, and cost standards. Collaboration with internal teams like Marketing, Customer Experience, and Operations will be essential to align service initiatives with flyadeal's broader business strategy.
Transformation & Continuous Improvement
Are you excited by digital transformation? You'll lead initiatives to modernize cabin systems, reporting, and performance tracking. Innovation, benchmarking, and continuous improvement will be in your hands—along with ensuring our documentation and compliance systems run efficiently.
What You Bring to the Role?
We're looking for a proven leader with deep cabin crew experience and the strategic mindset to manage complexity.
Education & Experience:
- A Bachelor's degree in a relevant field
- At least 10 years of cabin crew experience
- A minimum of 3 years in a senior managerial role specifically within inflight services
Knowledge You'll Need:
- Deep understanding of aviation regulations and cabin crew compliance standards
- Strong grasp of customer service and hospitality best practices
Proven Track Record In:
- Leading large teams across multiple bases or locations
- Managing operational and commercial performance
- Budgeting, cost control, and financial oversight
Core Competencies We Value:
- Strategic thinking with the ability to see the big picture
- Strong leadership and people management skills
- Genuine customer orientation
- Financial and commercial acumen
- Change management experience
- Problem-solving and sound decision-making
- Influencing, negotiation, and conflict management abilities
Why Join flyadeal?
Based in Jeddah, you'll be part of a dynamic, fast-growing airline that's redefining low-cost travel in the region. You'll have the opportunity to leave a real mark on our inflight experience, work with talented teams, and grow your career in a forward-thinking environment. If you're ready to lead with purpose and precision, we want to hear from you.
