Lead Excellence in the Skies – Cabin Operations Manager with Flexjet in Cleveland!
Shape the Future of World-Class Cabin Services
Flexjet is seeking an experienced and dynamic Cabin Operations Manager (COM) to lead the day-to-day management of our Global Cabin Services operation. Based at our Cleveland, Ohio headquarters, this is a rare opportunity for a seasoned aviation professional to take on a leadership role that balances people leadership with operational excellence.
As the operational leader of the Cabin Services department, you'll be responsible for the performance, engagement, and development of the Cabin Server team while ensuring the consistent delivery of Flexjet's world-class Owner Experience. Reporting directly to the Senior Leadership Team, you'll serve as a visible leader who champions Flexjet's culture, values, and service philosophy every day—ensuring Cabin Servers are supported, accountable, and equipped to consistently deliver exceptional service.
Although this is primarily a ground-based leadership role, operational flying may be required from time to time to maintain operational credibility, support the business, and remain connected to the onboard experience.
If you have a strong cabin services background, exceptional leadership capability, sound operational judgement, and a passion for developing high-performing teams, we want to hear from you.
Duties & Responsibilities
Operational Leadership
- Lead the day-to-day operational management of the Global Cabin Services team
- Provide operational oversight ensuring Cabin Servers are supported to safely and effectively perform their duties
- Act as the primary operational escalation point for Cabin Servers
- Partner closely with Flight Operations, Crew Services, Training, Owner Experience, Safety, Standards, and HR to deliver seamless operations
- Monitor operational trends and implement improvements to enhance efficiency and service consistency
- Support irregular operations and operational recovery during disruption
- Travel as required to support the operation, conduct meetings, audits, and team engagement activities
People Leadership
- Lead, coach, and develop a high-performing Cabin Services team
- Build trusted relationships with Cabin Servers through regular communication and visible leadership
- Foster a culture of accountability, ownership, collaboration, and continuous improvement
- Conduct performance reviews, development discussions, and career planning
- Recognize exceptional performance and identify future leaders within the department
- Manage performance concerns promptly and fairly in partnership with Human Resources
- Monitor attendance, wellbeing, and employee engagement while promoting a healthy working environment
Service Excellence
- Champion Flexjet's service philosophy and ensure consistent delivery of premium hospitality standards
- Drive continuous improvement across cabin service standards, consistency, and Owner satisfaction
- Conduct onboard observations, audits, and service evaluations as required
- Partner with Training to identify coaching opportunities and service development initiatives
- Maintain oversight of service quality metrics, customer feedback, and operational performance indicators
Culture & Engagement
- Be the daily ambassador for Flexjet's culture, values, and leadership expectations
- Drive engagement through regular communication, team meetings, and recognition initiatives
- Promote collaboration across departments and create a highly connected Cabin Services team
- Support change management initiatives and help embed new operational processes
- Maintain a positive, inclusive, and professional team environment
Operational Oversight
- Maintain oversight of Cabin Server staffing levels, assignments, and operational coverage
- Support recruitment, interviewing, and selection of new Cabin Servers
- Partner with Crew Services to optimize scheduling and resource allocation
- Monitor operational readiness including aircraft stocking standards, inventories, onboard equipment, and cabin readiness
- Review operational reports, safety reports, and service trends to identify improvement opportunities
- Ensure departmental policies and procedures remain current and aligned with company objectives
Leadership & Strategy
- Contribute to the strategic development of Cabin Services
- Participate in cross-functional initiatives supporting business growth and operational excellence
- Develop reporting and operational metrics for Senior Leadership
- Prepare regular updates and presentations highlighting departmental performance, risks, and opportunities
- Lead departmental projects and continuous improvement initiatives
Requirements
To succeed in this leadership role, you'll need:
- Bachelor's degree or equivalent work experience in aviation, hospitality, business, or a related field
- 4+ years of experience in cabin services, aviation operations, or luxury customer service
- Experience leading, coaching, and supporting front-line teams in a fast-paced environment
- Strong background in customer service, team development, and day-to-day operational coordination
Why Flexjet?
Flexjet is a global leader in private aviation, known for its commitment to excellence, innovation, and its people. When you join our team, you become part of:
- A culture that values leadership, accountability, and collaboration
- The opportunity to shape the future of cabin services at a world-class organization
- A supportive environment where your contributions are recognized and rewarded
- Competitive compensation and benefits—including travel privileges and professional development opportunities
Based at our Cleveland, Ohio headquarters, you'll work in a dynamic, fast-paced environment alongside talented professionals who share your passion for excellence.
Ready to Lead with Flexjet?
If you're an experienced aviation professional with a passion for leadership, service excellence, and developing high-performing teams, we'd love to hear from you. Apply today and become part of the Flexjet family.
Your leadership journey starts here. Join Flexjet and help shape the future of private aviation.
