Fly Refined with Porter Airlines – Bilingual Flight Attendant, Toronto Base!
Join a Team That Redefines Regional Flying – YTZ and YYZ Opportunities Available
Porter Airlines is seeking bilingual Flight Attendants to join our Toronto base, with opportunities available at both Billy Bishop Toronto City Airport (YTZ) and Toronto Pearson International Airport (YYZ). If you're passionate about delivering refined service, committed to safety, and ready to represent a brand that's elevating the flying experience, this is your opportunity.
Reporting to the Director or Manager of In-Flight Services, this role is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined. Home base location and fleet type will be assigned by the company based on operational needs.
Duties & Responsibilities
- Ensure the safety and security of all passengers—your vigilance and professionalism are the foundation of every flight
- Effortlessly deliver friendly and attentive service to maintain passenger comfort throughout the journey
- Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
- Perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies
- Tactfully manage unforeseen operational and passenger situations—you remain calm and solution-oriented
- Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
- Exemplify the Porter Values in every interaction, both in the air and on the ground
- Adhere to Porter's uniform and grooming standards at all times—you represent our brand with pride
- Develop and maintain a positive relationship with team members—collaboration is key to our success
- Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
Qualifications
To be considered for this role, you must meet the following requirements:
- Must hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)
- Minimum of 19 years of age at time of employment
- Completion of secondary school
- Fluency in English and French is mandatory—you'll be communicating with passengers in both languages
- A minimum of 2 years of previous experience working with the public in a customer service role
- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening process
- Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position
- Must successfully complete a 5-6 week full-time training program with 100% attendance and passing all written and practical assessments
- Strong communication, teamwork, and interpersonal skills are essential, along with a safety-sensitive mindset and ability to work unsupervised
- Must be able to work on a rotating reserve schedule that includes weekends, holidays, evenings, and overnights (schedules and days off are awarded based on seniority through an online bidding system)
- Must be prepared to report to the assigned home base airport within two hours' notice for flying duties
Behavioural Competencies
We're looking for individuals who demonstrate the following:
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high-quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Why Porter Airlines?
Porter Airlines is redefining regional flying with a focus on refinement, comfort, and exceptional service. When you join our team, you become part of:
- A brand that values excellence—we set the standard for refined travel
- A supportive, collaborative culture—where your contributions are recognized and valued
- A dynamic, fast-paced environment—where every day brings new opportunities
- The chance to grow your career with a company that's expanding its network and fleet
Based in Toronto, one of the world's most vibrant and diverse cities, you'll enjoy a lifestyle that balances work, adventure, and everything in between.
Ready to Fly Refined with Porter Airlines?
If you meet the requirements and are ready to deliver exceptional service while ensuring the safety and comfort of our passengers, we'd love to hear from you. Apply today and take the first step toward an exciting career with Porter Airlines in Toronto.
Your journey starts here. Join Porter Airlines and experience the art of Flying Refined.
