Description
The Client Services Concierge at Clay Lacy Aviation is a key member of the Fixed Base Operations (FBO) team, responsible for delivering an exceptional guest experience at every interaction. This role requires embodying the company’s vision, mission, and values to foster a positive team environment that enhances safety, service, and value for both guests and employees. The ideal candidate will lead with a professional and welcoming demeanor, showcasing a warm smile, an outgoing personality, and a proactive, can-do attitude to ensure a seamless and high-quality experience.
Key Responsibilities:
As a Client Services Concierge, you will be responsible for delivering the highest level of hospitality and client experience while promoting the FBO’s services. Your duties include ensuring smooth arrivals and departures by coordinating fuel orders, catering, ground transportation, hotels, and restaurant reservations. You will proactively seek opportunities to exceed client expectations, handle service recovery measures, and resolve complaints efficiently. Additionally, you will assist flight and cabin crews with in-flight services, maintain and audit the FBO store and aircraft inventory, oversee aircraft cleanliness, and manage weight and balance logistics. Your role also includes organizing storage areas, preparing berth beds, coordinating sales meetings and events, and handling other assigned tasks with professionalism and dedication.
Requirements
The successful candidate must have a High School Diploma, at least 3-5 years of customer service experience, and preferably 2+ years in aviation client relations or luxury hospitality. Strong organizational, communication, and time management skills are required, along with excellent office and computer skills. The candidate must thrive in a fast-paced environment, be service-oriented, and have the ability to perform front desk tasks when necessary. Physical requirements include the ability to lift up to 60 lbs. A valid C-Class driver’s license with a clean record (minimum of two years) is mandatory. The candidate must also be available to work flexible hours and possess excellent personal presentation and interpersonal skills.
Benefits and Perks
Clay Lacy Aviation provides a comprehensive benefits package for full-time employees, including medical, dental, vision, and a matching 401(k) plan. The compensation for this position ranges from $24.19 to $31.55 per hour.
