Description
FAI Aviation Group is on the lookout for a full-time Flight Care Agent (m/f/d) based at Albrecht Dürer Airport in Nuremberg. This is a great opportunity to join a reputable aviation company, supporting flight operations and ensuring high-quality service and care for passengers on the ground.
Key Responsibilities:
As a Flight Care Agent, you will enquire about customer requests for flights and organize their execution, including VIP catering and customer transport. You will provide customer support by telephone before, during, and after VIP flights, depending on the circumstances of the flight, which may include on-call service. Your responsibilities will include problem-solving in case of any irregularities, maintaining constant contact with the charter department and operations team to coordinate all necessary details, and updating internal databases such as passenger data.
Requirements
The successful candidate must have at least an intermediate level of education and training in a business profession, be fluent in written and spoken English with additional foreign languages considered an advantage, and possess PC skills including Word and Excel. Experience in tourism and aviation is required, along with a confident and friendly manner and a genuine enjoyment in dealing with customers, service providers, and business partners in an international environment. Strong organizational skills, stress resistance, the ability to remain calm while multitasking, and a strong sense of teamwork are also essential.
