Become an Ambassador of Hospitality – Cabin Crew with Air Arabia in Cairo!
Join the Middle East's First and Largest Low-Cost Carrier
Air Arabia, the pioneering low-cost airline of the Middle East and North Africa, is seeking enthusiastic, service-driven individuals to join our Cabin Crew team in Cairo. As an airline that has redefined affordable travel across the region, we're looking for people who share our passion for excellence, safety, and genuine hospitality.
As a Cabin Crew member with Air Arabia, you'll be more than just a flight attendant—you'll be an ambassador of our brand, creating memorable experiences for passengers while ensuring their safety and comfort throughout every flight. If you're ready to take your career to new heights with a dynamic and growing airline, this is your opportunity.
Your Role: Elevate the Passenger Experience
As an ambassador of Air Arabia, you will strive to achieve customer loyalty and promote a positive corporate image at all times, enhancing the overall customer experience. You'll provide excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle.
You'll be ready and fit to operate, ensuring productivity is in line with set measures and the company's adopted policies and procedures.
Key Responsibilities
Conduct & Professionalism
- Ensures timely attendance, proper grooming, fitness, and legality of self for the assigned flights
- Attends "Briefing" to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, and more
Safety Measures
- Instructs passengers on safety procedures to be followed, ensuring their safety and comfort at all times
- Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with Standard Operating Procedures (SOPs)
- Administers first aid to passengers where necessary
- Informs Cabin Supervisor, Flight Crew, and Captain, as appropriate, with any irregularities and malfunctions promptly
Customer Service
- Welcomes passengers and assists in their boarding formalities—entering necessary data into the aircraft logbook as per Airline and Civil Aviation Authority procedures
- Provides constant excellent customer service to passengers by attending to their individual pre-bookings, requests, and needs
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services—achieving individual and team targets
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations
Crosschecking & Reports
- Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment prior to take off
- Provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate
- Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided before flying
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff
- Carries out the post-flight briefing and assessment reports as per adopted policies and procedures
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of 'Cabin Supervisor' when designated as such by the Captain
- Maintains necessary professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops—ensuring current license
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives
Requirements
To be considered for this role, you should meet the following requirements:
Education & Training
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus
- Training in First Aid, Safety, and Emergency Procedures are an added value
- Active cabin crew license is an advantage
Health & Fitness
- Fit to fly, with good general health—no serious medical conditions or chronic diseases
Personal Qualities
- Presentable, friendly, and demonstrates a cheerful and positive attitude even under stress
- Customer service oriented—capable of understanding and attending to customers' needs and requests
- Capable of handling difficult situations and angry customers without compromising the corporate image
- Focused—capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results
- Proactive, self-motivated, demonstrates initiative and positive teamwork competency
- Very good verbal and written communication skills
- Excellent time management and problem-solving skills
- Proficient in Microsoft Office
- Fluent in English Language—other languages are an advantage based on airline requirements
Experience
- Fresh graduates are encouraged to apply for this role
- Previous experience as cabin crew or in a customer service role in Airlines/Aviation or hospitality industries is an added value
Work Flexibility
- Capable of working in shift patterns and for extended working hours
- Shows high flexibility and adaptability to frequent changes and busy schedules
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs
Why Air Arabia?
Air Arabia is more than an airline—we're a pioneer. As the Middle East's first and largest low-cost carrier, we've connected millions of passengers to destinations across the region and beyond. When you join our team, you become part of:
- A dynamic, multicultural work environment—our team represents diverse nationalities
- A company that values innovation, efficiency, and excellence
- Opportunities for career growth and development
- The chance to represent a brand that's redefining air travel
Based in Cairo, one of the world's most historic and vibrant cities, you'll work in a dynamic hub while connecting passengers to destinations across the Middle East, Europe, and beyond.
Ready to Take Off with Air Arabia?
If you're ready to become an ambassador of hospitality and embark on an exciting career in aviation, we'd love to hear from you. Apply today and take the first step toward an extraordinary future with Air Arabia in Cairo.
Your journey to the skies starts here. Join Air Arabia and discover a career without limits.
