Description
NetJets is currently seeking an Inflight Operations Coordinator to join its team in Columbus, OH. This role supports the operational and service needs of NetJets Flight Attendants, working closely with departments such as catering, crew services, and Service Hubs. The Inflight Operations Coordinator plays a vital role in enhancing the Flight Attendant experience through clear communication, logistical coordination, and administrative support, while also contributing to initiatives that elevate service standards and improve overall operational efficiency.
Key Responsibilities:
As an Inflight Operations Coordinator, you will respond to Inflight email inquiries, providing timely information and assistance to Flight Attendants. You will support the planning, coordination, and execution of projects and programs to improve service delivery and operational efficiency. Responsibilities include assisting in managing aircraft stock logistics, including coordinating stock movement from hubs and lockers to other locations, and coordinating the Flight Attendant birthday and anniversary program. You will also process non-standard crew expenses as needed. In project and communication management, you will partner with leadership on project development and implementation, ensuring initiatives remain relevant and effective, gather, organize, and communicate feedback related to projects and services, and identify key themes and updates for inclusion in bi-weekly Flight Attendant communications while assisting in drafting news articles. Through cross-departmental collaboration, you will work with Strategic Operations to support flights without assigned Flight Attendants and serve as a liaison between Service Hubs, Flight Attendants, and operational departments to ensure seamless communication and coordination.
Requirements
The successful candidate must have a high school diploma and 2–4 years of experience in customer service or communications with strong interpersonal skills. Excellent verbal and written communication skills, along with proficiency in Microsoft Office Suite, are essential. The candidate should have a passion for providing high-end service and supporting team members, demonstrate accountability in project ownership with a solutions-oriented mindset, and possess proven organizational and multi-tasking skills with strong attention to detail. The ability to quickly learn new business domains and build subject matter expertise is required. Experience with iJet and ETM is preferred, as is coaching or guidance experience in a professional setting.
Benefits and Perks
NetJets offers a comprehensive suite of benefits including medical, dental, and vision coverage, healthcare advocacy, and an employee assistance program. Employees can take advantage of flexible spending accounts, a health savings account with an annual employer contribution, wellness programs and discounts, and paid time off. Additional benefits include parental leave of absence, life and accident insurance, voluntary financial protection plans, and a 401(k) plan with a 66% match on every dollar contributed. NetJets also provides short and long-term disability coverage, a legal plan, identity theft protection plans, pet insurance, and extensive family and caregiving support.
