Lead, Develop, and Elevate – Manager Cabin Crew with Qatar Airways!
Based in Doha, Qatar – Shape the Future of In-Flight Service Excellence
Qatar Airways is recruiting for a Manager Cabin Crew within Cabin Services – In-Flight Services in Doha. This is a senior leadership role for a professional who understands that a cabin crew's performance is the foundation of an airline's reputation—and who has the vision, judgement, and people skills to guide it to even greater heights.
In this role, you will be responsible for managing, observing, and assessing the performance of Cabin Crew to ensure it aligns with Company standards and corporate image. You'll also provide guidance on performance and development opportunities. You'll lead a team of Performance Managers and support the Senior Manager Cabin Crew Performance in strategic planning and execution of Cabin Services Division objectives.
If you're ready to take on a role with real influence—where your decisions shape careers, service standards, and the passenger experience across one of the world's most awarded airlines—we'd like to hear from you.
Key Accountabilities
Performance & Standards
- Accountable for the performance of Cabin Crew on-board—ensuring service, safety, language capability, grooming, and the corporate image of Qatar Airways are represented consistently
- Manage performance levels and ensure discipline is maintained by analyzing trends related to dependability, service, and safety procedures
- Provide feedback on final decisions regarding Cabin Crew disciplinary issues and corrective action to ensure compliance with Qatar Airways standards
Communication & Stakeholder Alignment
- Ensure all Cabin Crew related communication by key stakeholders and Cabin Services Departments maintains focus on the safety of passengers and crew, and upholds expected standards of customer service delivery in line with policies and SOPs
- Ensure changes to services, policies, and procedures proposed and approved by key stakeholders are communicated to Cabin Crew in a timely manner for accurate and timely implementation
Performance Reviews & Reporting
- Meet with crew to follow up on performance and grooming issues
- Participate in investigations relating to non-compliance of operations, safety, or service procedures
- Collate, analyze, and prepare feedback reports based on Cabin Crew performance, and provide recommendations for contract renewals to Senior Management review
Recruitment & Manpower Planning
- Determine appropriate recruitment and selection criteria for prospective Cabin Crew and participate in recruitment and assessment activities as an Assessor
- Plan and strategize manpower development and aim to maintain Cabin Crew numbers as per company requirements
KPIs & Training
- Ensure key performance indicators are established, implemented, and communicated to all Crew, and that all crew meet current KPIs at the end of the final yearly evaluation
- Propose training to raise standards as required—liaise with relevant stakeholders to assess training needs and ensure service standards are adhered to
Team Leadership & Development
- Appraise Crew performance to ensure department objectives, plans, procedures, and practices are achieved
- Conduct coaching and training for Performance Managers based on requirements
- Perform other department duties related to the position as directed by the Head of the Department
Qualification
- Bachelor's Degree or Equivalent with a minimum of 8 years of job-related experience
- OR High School Qualification / Vocational Qualification / Diploma or Equivalent with a minimum of 9 years of job-related experience
Job Specific Skills
Essential
- A high level of ethical standards in a diverse work environment
- Attention to detail—nothing escapes your notice
- Good judgement and decision-making skills—you make sound calls under pressure
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems
- Proven success with process and information management
- Strong command of English, both written and verbal
- Managerial skills—ability to delegate work, set clear direction, and manage workflow
- Strong mentoring and coaching skills—ability to train and develop subordinates' skills and foster teamwork among team members
Be Part of an Extraordinary Story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Ready to Lead with Qatar Airways?
If you're a seasoned leader with a passion for performance excellence, people development, and service standards, we'd love to hear from you. Apply today and take the next step in a career that's as ambitious as you are.
Your journey to leadership excellence starts here. Join Qatar Airways in Doha.
