Description
Are you passionate about travel, innovation, and creating memorable passenger experiences? LEVEL, the long-haul airline of the IAG Group based in Barcelona, is looking for a motivated Inflight Experience Intern to join our Customer Experience team. This is your chance to get behind the scenes of one of Europe’s most dynamic airlines and learn what it takes to deliver exceptional service at 35,000 feet.
About LEVEL
At LEVEL, we believe flying should be simple, enjoyable, and inspiring. As part of the International Airlines Group (IAG), we connect people across continents while maintaining a distinctly personal, Barcelona-born spirit. We value curiosity, teamwork, and a constant drive for improvement — all with one mission in mind: making every journey feel effortless for our customers.
About the Role
As an Inflight Experience Intern, you’ll support our Customer Experience department in managing everything that shapes our passengers’ time onboard — from inflight Wi-Fi and entertainment to catering and supplier coordination. You’ll work side by side with the Inflight Experience Manager and collaborate closely with Operations, Procurement, Logistics, IT, and Digital teams to keep every detail running smoothly. This internship is ideal for a proactive, detail-oriented student or recent graduate eager to make an impact in the aviation industry.
What You’ll Be Doing?
- Assist the Inflight Experience Manager with day-to-day coordination of projects related to Wi-Fi, inflight entertainment, and catering.
- Work cross-functionally with internal departments and external suppliers to ensure high standards of service delivery.
- Monitor performance metrics, track incidents, and help prepare reports to assess service quality.
- Keep operational documentation and product databases updated and well-organized.
- Contribute to improving internal processes that enhance the onboard customer journey.
- Support the introduction and logistical management of new products, materials, and entertainment content.
- Take part in innovation and continuous improvement projects within the Customer Experience team.
What We’re Looking For?
You’re studying or recently graduated in Business Administration, Marketing, Tourism, Communication, Engineering, or a related field. You have a natural curiosity for how things work, love problem-solving, and thrive in a collaborative environment.
Required Skills and Qualifications:
- English and Spanish proficiency (C1 level certified)
- Strong organizational and multitasking skills
- Analytical mindset and a sharp eye for detail
- Eagerness to learn and contribute ideas
- Excellent communication and teamwork abilities
- Ability to adapt quickly in a fast-paced, international environment
Why You’ll Love Working With Us?
At LEVEL, you’ll gain real-world experience in airline operations while learning from a passionate, forward-thinking team. You’ll be part of a culture that values your ideas, supports your growth, and celebrates diversity. This internship is not just about observing — it’s about contributing meaningfully to how we elevate the inflight experience for every passenger.
If you’re ready to start your career in aviation and help shape the onboard experience of tomorrow, we’d love to welcome you onboard at LEVEL in Barcelona.
