Join ITA Airways as an On Board Services Specialist in Fiumicino, Rome!
ITA Airways, Italy's flagship carrier, is seeking talented and motivated professionals to join our team and help shape exceptional travel experiences. We are looking for individuals who are passionate, proactive, and eager to contribute to the evolution of onboard hospitality.
About the Role
As an On Board Services Specialist within our Customer Touchpoints team, you will play a key role in enhancing the onboard customer experience. Your work will involve collaborating on the design and implementation of inflight products and services, ensuring they reflect our brand's premium positioning, sustainability focus, and passenger-centric approach. You will partner with operational functions throughout the project lifecycle, from initial concept to execution, helping to define innovative hospitality solutions that delight our passengers.
Your Responsibilities
In this role, you will actively contribute to creating and refining onboard services and products. This includes selecting materials, developing technical specifications, managing supplier relationships, and overseeing procurement for international operations. You will also design new services and initiatives to elevate passenger experiences, prepare supporting documentation, and monitor customer satisfaction to implement improvements. Additionally, you will collaborate with internal teams on content for corporate communications and the company website, ensuring alignment with ITA Airways' brand and operational standards.
Who We Are Looking For?
The ideal candidate holds a Master's degree in a technical or scientific discipline, such as Engineering or Marketing, and has previous experience in onboard service or related roles focused on service design and implementation. You thrive in competitive environments, have excellent organizational skills, and are comfortable working across multiple functional areas. Fluency in English, proficiency with Microsoft Office (Word, Excel, PowerPoint), and a willingness to travel are essential.
Key Skills and Attributes
We value professionals who are customer-focused, flexible, and innovative, with a strong problem-solving mindset. You are results-oriented, enjoy working collaboratively, and are committed to continuous improvement. Your ability to engage effectively with colleagues across the organization will help drive success in this dynamic role.
What We Offer?
We provide a competitive Air Transport CCNL contract, with a salary level and benefits that reflect your experience and qualifications. This is an opportunity to grow your career within a leading airline while contributing to the delivery of memorable, world-class inflight experiences.
