Keeping Our West Coast Operation Running Smoothly: Inflight Operations Coordinator – Vancouver!
Jazz Aviation is looking for a highly organized, detail-driven, and resourceful professional to join our team in Vancouver as an Inflight Operations Coordinator for the Western region. If you thrive behind the scenes, enjoy solving puzzles, and take pride in helping things run smoothly—this role puts you right at the heart of our inflight operations.
Think of this position as the operational anchor for our Flight Attendants and leadership team. You will not be flying the line yourself, but your work will directly impact every departure, every delay resolution, and every crew member's ability to do their job well. Based out of Vancouver, you will coordinate closely with our Inflight Operations Managers, Regional Managers, and the incredible Flight Attendants who keep our cabins safe and welcoming.
What You Will Actually Be Doing Day to Day?
This is a role for someone who loves variety and can switch between strategic thinking and hands-on problem-solving without missing a beat.
- Delay and Cancellation Follow-Ups: Investigate what caused operational disruptions in the region, identify root causes, and help our team learn from them.
- On-Time Performance (OTP) Support: Guide Flight Attendants on OTP best practices, track trends, and share insights with management to help improve our overall reliability.
- Irregularity and Safety Reports: Manage all inflight and onboard irregularity reports—categorizing, investigating, and responding directly to Flight Attendants as needed.
- Absenteeism Tracking: Monitor absence patterns, flag trends, and support managers in addressing any concerns that may require follow-up.
- Leave Coordination: Manage checklists for all types of leave—MAT, PAT, LOA, STD, LTD, and WCB—ensuring smooth transitions in and out of active duty.
- Base Swap Program: Work with Crew Planning, Labour, and Regional Managers to facilitate crew member requests for base transfers.
- Crew Movement Reporting: Provide monthly reports to Crew Resources to support staffing visibility.
- Investigations: Initiate and help resolve passenger complaints and crew conflict matters with professionalism and discretion.
- Modified Work Program: Administer the Flight Attendant Modified Work program and process related timesheets.
- Uniform Program Management: Be the go-to person for Flight Attendant uniform questions, liaising with Unisync and resolving issues as they arise.
- Inbox and Phone Line Monitoring: Keep on top of the inflight email and phone inquiries, responding to routine requests and directing urgent matters to the right manager.
- Cross-Departmental Coordination: Act as a liaison between Inflight Services and other departments—from Crew Resources to Safety.
- Line Assessment Paperwork: Prepare assessment documentation for Inflight Operations Managers to support crew evaluations.
What You Bring to the Role?
We are looking for someone who is self-motivated, professional, and comfortable handling sensitive information with discretion.
Required qualifications:
- High school diploma
- Ability to obtain and maintain a Restricted Area Identification Card (RAIC)
- Advanced proficiency in MS Office: Word, Excel, Outlook, Teams, and PowerPoint
- Exceptional organizational skills and obsessive attention to detail
- Strong written and verbal communication skills in English
- Problem-solving and analytical thinking abilities
- Capacity to meet tight deadlines and juggle multiple priorities without dropping the ball
- Professionalism when dealing with highly confidential matters
Preferred qualifications (not required, but a strong advantage):
- Post-secondary degree or diploma
- Familiarity with systems like Etrip, Rainmaker, Jazznet, Coruson (Safety & Quality database), or CrewTrac
- Previous administrative work experience
- Experience working in a mixed union and non-union environment
- French language skills (fluent or working knowledge)
Why You Would Want to Join Jazz Aviation?
We know that competitive pay is only part of the story. Here is what else makes this opportunity worth your attention:
- Travel Privileges: Enjoy exclusive employee travel programs across the Air Canada network—you and your family can explore incredible destinations at a fraction of the cost.
- Retirement Security: Benefit from a competitive defined contribution pension plan designed to help you build long-term financial peace of mind.
- Comprehensive Health Coverage: Access a robust health and wellness package, including medical, dental, life, and disability insurance for you and your loved ones.
Ready to Make an Impact?
If you are someone who finds satisfaction in bringing order to complexity, supporting frontline teams from behind the scenes, and making a real difference in daily operations, we would love to hear from you. Apply today and become part of our award-winning team on the West Coast.
Details
Company: Jazz Aviation LP
Employment Type: Full-time
Location: Vancouver, British Columbia, Canada
