Lead Cabin Operations Excellence – Deputy Head of Cabin Crew at Helvetic Airways!
Shape the Future of Cabin Operations at Zurich
Helvetic Airways, one of Switzerland's premier regional airlines, is seeking an experienced and dynamic Deputy Head of Cabin Crew to join our Operations Management team in Zurich. This is a senior leadership role for a seasoned aviation professional who combines operational expertise with strong people management skills.
As Deputy Head of Cabin Crew, you will be appointed by the Accountable Manager and serve as a key member of our Operations Management structure. You will hold supervisory authority over all cabin crew members across all operational aspects defined in our Operations Manuals, playing a pivotal role in maintaining the highest standards of safety, service, and compliance.
Duties and Responsibilities
In this leadership capacity, you will be responsible for:
- Supervising all cabin procedures to ensure maximum safety, proficiency, and high-profile passenger service
- Overseeing other operationally relevant external entities to maintain seamless coordination
- Supervising the duties and responsibilities of all cabin crew members
- Implementing measures for risk mitigation where necessary
- Implementing remedial actions (corrective and preventive) as required
- Promoting compliance monitoring consciousness throughout the cabin crew organisation
- Exercising authority for operational, compliance, and personnel-related decisions within the Cabin Crew organisation
What We're Looking For?
This role demands a professional with a strong aviation background and proven leadership capabilities.
Training and Experience:
- Active or previously qualified Senior Cabin Attendant – this is essential
- Intellectual potential corresponding to higher grades of elementary/advanced school (Matur or Berufsmittelschule) or equivalent professional education (Berufslehre mit höherer Weiterbildung)
- Basic course in leadership – completed
- Basic course in teaching and learning – completed
Skills and Knowledge:
- English: At least ICAO Language Proficiency Level 4
- German: Able to write documents with minor and rare mistakes only
- Structured thinking and acting irrespective of emotional constraints
- Leadership potential at an above-average level
- Ability to select and lead cabin crew members in full compliance with corporate commitment and management philosophy
- Ability to gather, study, and understand regulatory text in the area of cabin crew, verify its impact on Helvetic's Operations Manuals, and create revised or new text when needed
- Familiarity with the regulatory framework in cabin crew regulations (including the structure and meaning of EASA documents and EASA Air Operations)
Why Helvetic Airways?
Helvetic Airways is a proud Swiss airline known for its commitment to quality, safety, and Swiss hospitality. Based in Zurich, we offer:
- A dynamic, professional working environment
- The opportunity to shape cabin operations and lead a dedicated team
- A role that combines operational responsibility with strategic influence
- The chance to be part of a respected airline with a strong reputation in the European aviation market
Ready to Shape the Future of Cabin Operations?
If you're a seasoned aviation professional ready to take on a leadership role with one of Switzerland's most respected airlines, we encourage you to apply and become part of the Helvetic Airways team.
