Lead the Culture of Excellence – Head of Cabin Crew Experience & Culture with Qatar Airways in Doha!
Shape the Employee Experience for One of the World's Largest Cabin Crew Families
Qatar Airways, one of the world's most awarded airlines, is seeking an experienced and people-focused Head of Cabin Crew Experience & Culture to join our Cabin Services team in Doha, Qatar. This is a rare opportunity to lead the development and execution of employee engagement, culture, recognition, wellbeing, and communication strategies for one of the largest and most diverse cabin crew populations in the aviation industry.
As the custodian of Cabin Services culture, you will work closely with HR and operational leaders to create an engaging, inclusive, and high-performing environment that strengthens employee experience, enhances workforce engagement, and reinforces Qatar Airways' unwavering commitment to excellence.
If you're passionate about shaping workplace culture, driving employee engagement, and leading transformative initiatives that make a genuine difference, this is your opportunity to make an impact on a global scale.
Your Mission: Build and Champion a World-Class Culture
As Head of Cabin Crew Experience & Culture, you will be responsible for designing and implementing strategies that enhance the employee journey—from onboarding to career development, recognition, and wellbeing. You'll ensure that every cabin crew member feels valued, heard, and inspired to deliver the exceptional service that defines the Qatar Airways brand.
Key Accountabilities
Strategy & Vision
- Develop and implement the Cabin Services Employee Engagement & Culture Strategy, aligned with the division's vision and Qatar Airways' core values
- Build sustainable engagement frameworks that enhance employee motivation, commitment, organisational pride, and overall employee experience
- Monitor engagement trends and workforce insights, establishing measurable objectives and targeted improvement initiatives that drive meaningful change
Culture & Employee Experience
- Champion a high-performance, inclusive culture focused on safety, customer excellence, professionalism, accountability, and collaboration
- Lead employee experience initiatives across the entire cabin crew lifecycle—from onboarding and integration through to wellbeing, recognition, development, and retention
- Partner with HR and operational stakeholders to identify engagement opportunities, address employee pain points, and drive continuous improvement
Communications, Recognition & Crew Voice
- Develop and deliver communication strategies that strengthen leadership visibility, transparency, and two-way engagement with cabin crew
- Lead recognition, awards, wellbeing, and community-building programmes that celebrate achievements and foster a strong sense of belonging
- Establish employee listening channels, analyse feedback, and implement meaningful action plans that enhance culture, engagement, and employee satisfaction
What You'll Bring to the Role?
To succeed in this senior leadership position, you'll need a combination of strategic vision, operational expertise, and a genuine passion for people.
Qualifications & Experience
- Bachelor's Degree or equivalent, with a minimum of 12 years of relevant experience
- Proven experience in employee engagement, culture, employee experience, organisational development, communications, or a related field
- Demonstrated leadership experience in driving large-scale workforce engagement and culture transformation initiatives
Skills & Capabilities
- Strong administrative and business management capabilities, including experience working with digital tools, reporting platforms, and employee engagement technologies
- Strong stakeholder management, communication, and influencing skills—you build trust and drive alignment across diverse teams
- Excellent analytical and problem-solving capabilities with a data-driven approach to decision-making
- Proven ability to lead, coach, and develop high-performing teams
- Strong project management and organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Passion for creating exceptional employee experiences and fostering an inclusive, high-performing culture
Why Qatar Airways?
Qatar Airways is a world-class airline that consistently sets the standard for excellence in aviation. Based in Doha, one of the fastest-growing cities in the Middle East, we offer:
- A dynamic, multicultural work environment—our team represents over 160 nationalities
- The opportunity to shape the employee experience for one of the largest cabin crew populations in the world
- A culture that values innovation, collaboration, and personal growth
- Competitive compensation and benefits—including travel privileges and world-class facilities
Ready to Shape the Future of Cabin Crew Experience?
If you're a visionary leader with a passion for employee engagement, culture transformation, and creating meaningful experiences for a global workforce, we invite you to apply. This is your chance to make a lasting impact on one of the world's most prestigious airlines.
Join Qatar Airways and lead the culture of excellence. Apply today.
