Shape First Impressions – Onboarding Officer with RwandAir at Kigali International Airport!
Every Great RwandAir Journey Starts with a Great First Day
At RwandAir, we believe that the employee experience begins long before a new joiner steps onboard an aircraft. It starts the moment they accept their offer—and the Onboarding Officer is the one who ensures that first impression is seamless, welcoming, and professionally executed.
We are seeking a detail-driven, people-focused Onboarding Officer to join our HR team at Kigali International Airport. This is a hands-on role for someone who thrives on structure, loves getting things right the first time, and wants their fingerprints on the employee experience from day one. If you're passionate about creating exceptional first impressions and ensuring new joiners feel confident, supported, and ready to contribute, this is your opportunity.
Key Duties and Responsibilities
Onboarding Coordination
- Coordinate end-to-end onboarding logistics for new hires, including offer documentation, ID/access requests, workstation and system set-up, and welcome packs
- Schedule and confirm new joiners' induction sessions, department orientations, and Day 1 arrangements with hiring managers
- Maintain accurate, up-to-date new hire records and onboarding trackers, flagging delays or gaps proactively
- Serve as the new joiner's first point of contact, answering onboarding-related questions and troubleshooting issues as they arise
Administration & Compliance
- Ensure all pre-employment documentation (contracts, background checks, medicals, certifications) is complete and filed correctly before start date
- Support the HR Business Partnering team with onboarding data for reporting and audit purposes
- Maintain compliance with RwandAir policies and Rwandan labour regulations throughout the onboarding process
Experience & Culture
- Champion a warm, professional first impression of RwandAir for every new employee
- Gather onboarding feedback and suggest practical improvements to the process
- Support broader HR Administration initiatives and projects as required
About You – Minimum Standard Qualifications
- Bachelor's Degree in Human Resources, Business Administration, or a related field
- 0–2 years of relevant work experience
Essential Skills
- Strong organisational skills and meticulous attention to detail
- Comfortable managing multiple onboarding cases simultaneously against tight timelines
- A genuine people-first attitude with excellent interpersonal skills
- Working knowledge of HR administration processes and documentation
Other Desired Competencies & Skills
Previous Experience
- Internship, attachment, or entry-level experience in HR, administration, or customer-facing roles is an advantage
Personal Qualities
- Proactive, can-do approach to problem-solving
- High integrity and discretion in handling confidential information
- Ability to work calmly under pressure during peak hiring periods
Job Specific Skills
- Excellent written and verbal communication skills
- Strong planning, coordination, and follow-through skills
- Confident user of MS Office and HR information systems
- Ability to build rapport quickly with new employees and stakeholders across departments
Required Documents
To be considered for this role, please submit the following documents:
- An application letter addressed to the Chief HR & Administration Officer
- Recent Curriculum Vitae
- Copies of Notarized Degree/Diploma certificates
- Relevant certificates
- Copies of academic papers
- A photocopy of the Passport/National ID
- Three referees
Why RwandAir?
RwandAir is the flag carrier of Rwanda and one of Africa's fastest-growing airlines, known for its commitment to safety, service excellence, and employee development. When you join our team, you become part of:
- A dynamic and multicultural work environment—our team represents diverse nationalities and backgrounds
- A company that values professionalism, integrity, and innovation
- Opportunities for career growth and professional development
- The chance to shape the employee experience and make a lasting impact on our people
Based at Kigali International Airport, you'll work in one of Africa's most vibrant and rapidly developing cities, with access to a growing aviation network and a supportive, collaborative culture.
Ready to Shape First Impressions?
If you're a detail-driven, people-focused professional with a passion for creating exceptional employee experiences, we'd love to hear from you. Apply today and become part of the RwandAir family—where every journey starts with a great first day.
Your career in aviation HR starts here. Join RwandAir and make a lasting impact.
Job Snapshot
Company: RwandAir
Employment Type: Full-time
Location: Kigali International Airport, Rwanda
