Lead Our Skies: Temporary Cabin Crew Manager!
At Air Canada, we don't just fly; we connect a nation and welcome the world. As an iconic Canadian symbol recently honored as the Best Airline in North America, we're on a journey to become a global champion. To help us reach new heights, our In-Flight Service team is seeking a passionate and dynamic leader for a temporary role as a Cabin Crew Manager.
This is a pivotal opportunity to directly shape our customer experience from the ground up. You will be the leader who engages, inspires, and coaches our frontline ambassadors—the heart of our brand—in the critical areas of service, safety, and operational excellence. If you are a natural coach who thrives on developing talent and leading by example, both in the terminal and at 35,000 feet, we invite you to bring your leadership to our crew.
Your Mission: To Inspire Excellence
In this role, you are more than a manager; you are a mentor, a motivator, and a key driver of our inflight culture. You will be responsible for nurturing a high-performing team that delivers the safe, seamless, and memorable service Air Canada is known for.
As a Performance Leader, you will:
- Act as a coach and motivator, building a positive and engaged team focused on exceptional performance.
- Anticipate the needs of both employees and customers, making yourself a trusted and available resource.
- Conduct on-board "coach rides" to ensure service consistency and act as the point of contact on focus flights to address issues in real-time.
- Serve as the subject matter expert on specific routes, acting as the primary liaison between cabin crew and the company.
- Handle sensitive employee relations matters, including disciplinary investigations and meetings, with fairness and professionalism.
- Partner with the Training and Customer Experience teams to identify coaching opportunities and recommend improvements for service compliance and performance.
As an Operational Leader, you will:
- Manage and coordinate activities to uphold the highest standards of safety and operational integrity.
- Lead pre-flight briefings, setting clear direction on product expectations and reinforcing our corporate vision.
- Communicate company policies, procedures, and goals effectively to crews during flights and layovers.
- Act as a critical liaison during irregular operations, supporting crews through disruptions and contingencies.
- Assist in ensuring corporate image and compliance standards are met by our frontline teams.
The Leader We're Looking For
You are a resilient and adaptable leader who finds energy in a fast-paced, 24/7 operation. The ideal candidate brings:
- A minimum of a high school diploma.
- Proven experience in leading, motivating, and coaching teams to success.
- The ability to successfully complete our Flight Attendant training program and maintain all qualifications.
- Excellent interpersonal, communication, and conflict resolution skills.
- Strong intercultural competence and a genuine customer focus.
- Outstanding organizational and analytical abilities, with a keen eye for detail.
- A solid understanding of safety standards, service protocols, and labour relations.
- The flexibility to work shifting schedules, meet deadlines, and perform under pressure.
- Punctuality and dependability as a cornerstone of your professional ethic.
- A significant asset: Prior airline or hospitality experience, and fluency in both English and French.
Conditions of Employment
Candidates must be eligible to work in Canada. Preference will be given to bilingual (English & French) candidates to reflect our national character and serve our diverse clientele.
Ready for a Leadership Role in the Skies?
This temporary position is your chance to leave a lasting mark on a world-class team. If you are ready to lead with passion and purpose, apply to become a leader in our skies.
