Lead with Impact: Join Air Canada as a Cabin Crew Manager in Dorval!
Air Canada is on a bold journey to become a global leader in aviation. To help us reach new heights, we are seeking a dedicated and inspiring leader for our In-Flight Service team. This is a pivotal role for someone who believes leadership happens on the ground and in the air. As a Cabin Crew Manager based in Dorval, you will be the crucial link between our corporate vision and the talented frontline ambassadors who bring it to life every day. Your mission will be to engage, coach, and empower our cabin crew, driving excellence in safety, service, and operations.
This is more than a management position—it's a chance to shape the inflight experience for millions of travelers and to foster a culture of pride, performance, and professionalism within one of Canada's most iconic companies.
Your Role: A Leader in Service and Safety
You will be a visible, hands-on leader whose presence makes a tangible difference. Your responsibilities are split between guiding people and perfecting operations, all with the goal of elevating our global standard.
In Performance Leadership, you will:
- Be a proactive coach and motivator, building a positive, high-performing team environment for our cabin crew.
- Anticipate the needs of both employees and customers, making yourself available as a trusted resource and advisor.
- Conduct on-board “coach rides” to observe service delivery firsthand and ensure consistency with our premium standards.
- Serve as the expert point of contact on specific routes, acting as the primary liaison between crew members and the company.
- Handle sensitive matters with care, including disciplinary investigations and labour relations discussions.
- Collaborate with training and customer experience teams to identify skill gaps and recommend focused improvements.
- Provide strategic findings and actionable recommendations to senior management on service compliance and performance.
In Operational Leadership, you will:
- Manage and coordinate processes to uphold our unwavering commitment to safety and operational standards.
- Conduct pre-flight briefings, clearly communicating product expectations, corporate vision, and providing decisive direction.
- Ensure corporate image and grooming standards are met, supporting our crew's professional presentation.
- Act as the direct communication link between the inflight team and our Customer Experience team on the ground.
- Be a calm and competent leader during irregular operations, helping to manage contingencies ranging from weather disruptions to regulatory changes.
The Leader We're Looking For
We are seeking a resilient, people-focused professional who thrives in the dynamic world of aviation. The ideal candidate brings a blend of operational knowledge and human-centric leadership.
Your qualifications include:
- A minimum of a high school diploma.
- Proven experience in leading, motivating, and coaching teams to success.
- Exceptional interpersonal, conflict resolution, and communication skills in both English and French (fluency in both is a significant asset).
- The ability to successfully complete our Flight Attendant training program and maintain all qualifications.
- Strong analytical and creative problem-solving abilities.
- A deep understanding of safety standards, service excellence, and labour relations.
- Outstanding organizational skills and the ability to execute a vision under pressure.
- Flexibility to support a 24/7 operation, working shifts and adapting to last-minute schedule changes.
- A meticulous attention to detail and a strong customer-focused mindset.
- Punctuality and dependability, with a commitment to supporting team success in a fast-paced setting.
- Previous airline or hospitality experience is a valued asset, as is intercultural competence and a keen competitive awareness.
Ready to Take the Lead?
If you are ready to take on a role where your leadership directly shapes an industry-leading customer experience and empowers a team of aviation professionals, we encourage you to apply. Help us guide Air Canada's journey to becoming a Global Champion.
