Description
Air Canada is seeking a Cabin Crew Manager to lead and inspire frontline ambassadors in customer service, operations, and safety. This role demands a strong leader who can effectively coach and motivate cabin personnel on the ground and onboard aircraft.
The Manager will oversee employee performance, conduct disciplinary investigations, and ensure compliance with company standards. Additionally, will serve as a liaison between employees and management, identifying training needs and providing recommendations for improvement. The Manager will also play a crucial role in managing operational activities, ensuring adherence to safety protocols, and communicating company policies and procedures to cabin crew.
Requirements
To be considered for this position, applicants must possess a high school diploma, be highly adaptable and flexible to support a 24/7 operation, and be able to work shifts and adapt to schedule changes. Experience in leading, motivating, and coaching is essential, as is successful completion of the Flight Attendant training program and maintaining qualifications. Strong interpersonal, conflict resolution, and communication skills, both written and verbal, are crucial. Intercultural competence, strong organizational skills, a customer-focused mindset, and analytical and creative abilities are also key requirements. A solid understanding of safety, service standards, and labor relations is essential, along with competitive awareness and attention to detail. The ability to meet deadlines, work under pressure, and achieve multiple objectives is vital. Airline or hospitality experience is considered an asset, and fluency in English and French, or a route language, is preferred. Bilingual candidates will be given priority.
