Join Us in Building Skåne's New Airline – Passenger Service Agent / Cabin Crew at Malmö Airport!
Be Part of Something New from the Very Beginning
Skåne Aviation is establishing its own ground handling operations at Malmö Airport, and we're looking for dedicated, customer-focused individuals to join our team in a unique combined role. This isn't just a job—it's an opportunity to help build a new regional airline from the ground up. As a Passenger Service Agent and Cabin Crew Member, you'll be at the heart of our operation, creating a travel experience that feels personal, professional, and welcoming from the very first interaction at the airport.
Our goal is simple: every flight should be supported by dedicated employees who make a difference. We believe in staying close to our customers, making quick decisions, and delivering genuine hospitality that makes people want to fly with us again.
Aircraft: Saab 2000. Additional aircraft will enter service from August 31, 2026.
About the Role
As a Passenger Service Agent / Cabin Crew Member, you'll be one of Skåne Aviation's most important ambassadors. You'll be responsible for creating a safe, professional, and positive travel experience for our passengers while contributing to the efficient operation of flights both on the ground and onboard.
This is a combined ground operations and flying position—meaning no two days are the same. You'll interact with people in a variety of situations and work in a dynamic environment where teamwork, initiative, and professionalism are highly valued.
Your Responsibilities
Ground Operations:
- Check-in and customer service at the airport
- Staffing the customer service center
- Assisting passengers with inquiries and disruptions
- Working with booking and information systems
- Supporting the flight crew with operational needs
- Performing duties such as catering replenishment and pre-departure preparations
- Ensuring all procedures and operational instructions are followed
Onboard:
- Ensuring passenger safety and security throughout the flight
- Conducting safety demonstrations and following all applicable procedures
- Delivering high-quality customer service from boarding to landing
- Handling onboard sales when required
- Creating a welcoming and professional cabin environment
What We're Looking For?
We're seeking someone who:
- Enjoys interacting with people and delivering excellent customer service
- Has good computer skills and is comfortable with booking systems
- Is fluent in Swedish and English, both spoken and written
- Thrives in a fast-paced environment and enjoys taking responsibility
- Is solution-oriented, detail-oriented, and flexible
- Has a positive attitude and enjoys working as part of a team
Preferred Qualifications:
- Experience in airport, travel, or customer service operations
- Experience with booking or check-in systems
- Experience in customer service or operational support
- At least 1 year of Cabin Crew experience
- Experience in Single Cabin Crew Operations (an advantage)
- Valid Cabin Crew Medical Certificate
- Maximum practical height: 175 cm
- Valid driver's license
- Ability to reach Malmö Airport within 90 minutes
What Skåne Aviation Offers You?
- The opportunity to help build a new regional airline from the ground up
- A varied role where no two days are the same
- A dedicated team with short decision-making processes
- A customer-focused workplace where your contributions matter
- Opportunities to grow with a rapidly expanding airline
Why Skåne Aviation?
This is more than a job—it's a chance to be part of something new and exciting. From the very first interaction at the airport to the final farewell onboard, you'll play a key role in shaping the passenger experience. If you're passionate about aviation, service, and being part of a close-knit team, we want to hear from you.
Ready to Help Build Skåne's New Airline?
Ready to help build Skåne's new airline? Apply today and join us on this exciting journey.
