Description
flydubai is looking for a Team Leader – Cabin Crew Performance & Attendance to be based in Dubai, UAE. This role is responsible for managing the performance and welfare of assigned cabin crew members, ensuring the consistent delivery of flydubai’s high standards in safety, service, and customer experience on board. It’s a great opportunity to take on a leadership role within a fast-growing airline.
Key Responsibilities:
As a Team Leader - Cabin Crew Performance & Attendance, you will manage the assigned cabin crew team by monitoring attendance, conduct, and providing regular feedback sessions and performance reviews. You will conduct informal meetings to address areas of concern and escalate issues to formal disciplinary procedures when required. You will carry out regular assessments, probation meetings, and development reviews, identifying and addressing performance gaps, recognising achievements, and creating tailored development plans for crew members. You will serve as the primary support contact for crew welfare, addressing personal and professional needs, including conflict resolution, welfare concerns, and offering guidance on career progression and well-being. You will manage complex physical, psychological, and domestic issues among cabin crew, offering continuous support and guidance. You will collaborate closely with Human Resources to investigate and address disciplinary and grievance issues, managing cases to resolution in alignment with company policies and standards. You will investigate incidents involving customer complaints, behavioral concerns, and crew compliments, ensuring compliance with company policies and identifying opportunities for improvement. You will foster a positive work culture by actively engaging with cabin crew, encouraging feedback, and facilitating open communication. You will provide support to the 24/7 operations team during a critical incident or other disruptions, ensuring the well-being of all cabin crew during crisis situations. You will collaborate closely with Operations, Customer Service, and Safety teams to ensure aligned strategies for customer service excellence and operational efficiency, representing crew interests in cross-departmental initiatives and contributing to continuous improvement projects. You will act as the representative for the Crew Management team in corporate operational projects, providing direct support and development to cabin crew to ensure operational excellence is consistently achieved.
Requirements
The successful candidate must hold a Bachelor's Degree (3 or more years) and be fluent in English, with a minimum of 4 years of experience as a flydubai Senior Cabin Crew Member. Additionally, the candidate must have 2 years of experience in leading large teams within aviation operations, preferably in roles requiring quick decision-making, resilience, and familiarity with employee relations, especially in managing complex performance cases and disciplinary issues. Proficiency in Microsoft Suite is also required.
