Shape the Future of Luxury Travel as a Guest Experience Agent!
Beond, the world's inaugural premium leisure airline, is seeking a Guest Experience Agent to join our dynamic Contact Centre in Dubai. This isn't just a customer service role—it's an opportunity to become the first point of connection for a discerning global clientele, setting the tone for their entire journey. If you are someone who believes every interaction is a chance to build a relationship and elevate a brand, we invite you to be the voice of our unparalleled luxury experience.
In this pivotal position, you will be the heart of our guest communication, handling inquiries and crafting solutions for travelers from around the world. Your empathy, professionalism, and dedication will not only resolve needs but will actively contribute to the seamless, exquisite journey we promise at Beond. You'll turn every call, email, and chat into a memorable touchpoint that reflects our commitment to redefining leisure travel.
Your Mission: To Deliver Excellence at Every Touchpoint
As a Guest Experience Agent, you will be the guardian of our brand promise from the very first contact. Your day will be dedicated to ensuring that every guest feels heard, valued, and excited about their upcoming journey.
Your core responsibilities will include:
- Providing a warm, professional, and efficient response to all guest inquiries across multiple channels—phone, email, and live chat.
- Offering precise and detailed information on flight schedules, exclusive services, and the unique Beond experience.
- Expertly managing reservation changes, special requests, and complex itinerary adjustments with care and accuracy.
- Listening attentively to address concerns and resolve any issues promptly, turning potential challenges into demonstrations of our exceptional service.
- Meticulously documenting guest interactions and feedback to help us continuously refine and perfect our service.
- Collaborating closely with our flight operations, sales, and hospitality teams to ensure a flawlessly coordinated guest journey from inquiry to arrival.
Who We Are Looking For?
We are building a team of articulate, solution-oriented professionals who are passionate about luxury service and global travel. To thrive in this role, you should possess:
- A high school diploma as a minimum; a degree in hospitality, tourism, or a related field is a valuable asset.
- Demonstrable experience in a customer-facing role, preferably within a contact centre or high-end service environment.
- Prior experience as a travel consultant or within the aviation/tourism sector is a significant advantage.
- Outstanding verbal and written communication skills, with a masterful command of the English language.
- Strong technical proficiency with computer systems and CRM platforms.
- The ability to multitask gracefully, prioritize under pressure, and excel in a fast-paced, dynamic setting.
- A natural problem-solving instinct and a proactive, guest-centric approach to service.
- Flexibility to work varied shifts, including nights, weekends, and public holidays, to support our global clientele across all time zones.
Why Join Beond in Dubai?
This is more than a job—it's a front-row seat to the launch of a new standard in air travel. Based in the vibrant hub of Dubai, you will be part of a pioneering team that values innovation, attention to detail, and genuine human connection. We offer a competitive package and the unique opportunity to grow with a brand that is setting a new benchmark for premium leisure.
Ready to Transform Travel Experiences?
If you are ready to transform expectations and craft unforgettable beginnings for every guest, we would be delighted to receive your application.
