Lead with Heart & Excellence: Cabin Crew Manager at Ascend Airways!
Are you an experienced aviation leader who believes that a supported and inspired team delivers exceptional service? Ascend Airways is seeking a dedicated Cabin Crew Manager to be the central pillar of support, strategy, and development for our cabin team. Based in Bishops Stortford, this pivotal role is for someone who thrives on fostering a positive culture, resolving complex people matters with empathy, and ensuring our crew have everything they need to succeed both in the air and on the ground.
This is more than an administrative role—it's a leadership position where your direct impact on crew welfare, performance, and engagement will be fundamental to our operational excellence and reputation.
Your Mission: To Empower Our Cabin Crew!
You will be the vital link between our cabin crew and the wider leadership team. Your focus will be on nurturing a professional, compliant, and highly motivated team through thoughtful leadership and meticulous operational oversight. You'll balance the strategic with the personal, ensuring every crew member feels valued, heard, and set up for success.
Your Key Responsibilities Will Include:
- Providing day-to-day leadership, supervision, and resolution for all cabin crew management elements, including welfare, engagement, promotion, and performance.
- Acting as a trusted point of contact, offering motivation, care, and clear communication to all cabin crew personnel.
- Collaborating closely with the HR department to shape people strategy, ensuring it reflects the latest employment regulations and best practices.
- Partnering with the CEO, NPFO, and Head of Cabin Services to forecast cabin crew resource needs and set precise recruitment and promotion targets.
- Leading the cabin crew recruitment process in tandem with the Head of Cabin Services and HR to meet our resourcing goals, continuously refining our approach to attract top talent.
- Managing all aspects of cabin crew employment terms—from contracts and scheduling to pay and leave—in consultation with key department heads.
- Ensuring strict compliance with CAA Working Time Regulations in all leave and scheduling oversight.
- Maintaining impeccable administrative records and ensuring all cabin crew documentation adheres to current policies.
- Championing and overseeing the Cabin Crew Peer Support Program (PSP) and managing the psychoactive substance testing program in coordination with the Head of Flight Crew.
The Leader We Are Looking For
We need a people-focused leader with a solid foundation in aviation operations and a genuine passion for team development. The successful candidate will bring:
- Proven, hands-on experience in cabin crew management within an aviation environment.
- A background in a Senior Cabin Crew role, giving you an authentic, grounded understanding of the pressures and requirements of the job.
- Direct experience in handling performance management, disciplinary processes, and sensitive welfare matters with tact and fairness.
- A flexible, hands-on approach, including a willingness to travel to our overseas operational bases as required.
- Exceptional organisational skills and the natural ability to prioritise effectively in a fast-paced, dynamic setting.
Why Join Ascend Airways?
This role is an opportunity to shape the heart of our operation. You will receive a competitive salary of up to £50,000, dependent on experience, within a growing company where your leadership will have a direct and visible impact.
Ready to Lead Our Crew?
If you are ready to guide, support, and elevate a team of aviation professionals, we invite you to apply and help us ascend to new heights together.
Details
Company: Ascend Airways
Employment Type: Full-time
Location: Bishop's Stortford, United Kingdom
