Lead, Inspire, and Elevate Excellence as Cabin Crew Manager in Vancouver!
Air Canada is on an exciting journey to become a true global champion in aviation, and we're looking for a passionate, people-focused leader to join our In-Flight Service team in Vancouver. As a Cabin Crew Manager, you won't just oversee operations—you'll inspire, coach, and empower our frontline ambassadors to deliver exceptional customer experiences while upholding the highest standards of safety and service.
This is a role for someone who leads by example, whether on the ground or at 30,000 feet. You'll be the bridge between our cabin crew and the company, ensuring every flight reflects Air Canada's commitment to excellence. If you're a natural motivator with a keen eye for detail and a genuine desire to help others grow, this is your opportunity to make a lasting impact.
What You'll Do: Shape Performance, Drive Excellence
Your days will be dynamic and meaningful, blending people leadership with operational oversight. Here's a closer look at what you'll take on:
In Performance Leadership:
- Be a visible, approachable presence for your team—anticipating needs, offering support, and fostering a culture where everyone feels valued and motivated.
- Coach and mentor frontline ambassadors, helping them strengthen their capabilities and consistently deliver outstanding service.
- Handle disciplinary matters and labour relations issues with fairness, professionalism, and care, conducting investigations and meetings as needed.
- Conduct onboard coach rides to observe service delivery, provide real-time feedback, and ensure consistency across the team.
- Serve as the go-to person on focus flights, addressing controllable issues in the moment and setting the tone for excellence.
- Act as a subject matter expert on specific routes, bridging communication between employees and company leadership.
- Collaborate with the In-Flight Service training and Customer Experience teams to identify skill gaps and recommend targeted improvements.
- Gather insights from the field and present actionable recommendations to management, focusing on service compliance, performance management, and continuous improvement.
In Operational Leadership:
- Oversee day-to-day activities and processes, ensuring safety and operational standards are met with precision.
- Reinforce corporate image expectations with crew members before boarding and during flights, helping them present Air Canada with pride.
- Lead onboard flight briefings, clearly communicating product expectations, company vision, and the rationale behind policies and procedures.
- Act as a direct link between frontline ambassadors and the Customer Experience Team, ensuring smooth communication and alignment.
- Step in during irregular operations, supporting STOC activities and responding to contingencies involving airports, government regulators, or Air Canada's operational needs.
Who We're Looking For: A Leader with Heart and Skill
You don't need to have all the answers—but you do need the right foundation and the right mindset. To succeed in this role, you should bring:
- At least a high school diploma (post-secondary education or additional certifications are a plus).
- Proven experience leading, motivating, and coaching others—whether in aviation, hospitality, or another service-driven field.
- Flexibility and adaptability to thrive in a 24/7 operation, including shift work and schedule changes.
- The ability to successfully complete Air Canada's Flight Attendant training program and maintain all qualifications.
- Eligibility to obtain a Restricted Area Identity Card (RAIC).
- Strong interpersonal and conflict resolution skills, with excellent written and verbal communication abilities.
- Cultural competence and a genuine respect for diversity—you connect easily with people from all backgrounds.
- Organizational savvy, with the ability to create and execute a clear vision while juggling multiple priorities.
- A sharp customer focus and the analytical creativity to solve problems on the fly.
- Solid knowledge of safety protocols, service standards, and labour relations.
- A keen eye for detail and the ability to perform under pressure while meeting deadlines.
- Punctuality, dependability, and a team-first attitude in a fast-paced environment.
- Airline or hospitality experience is a strong asset. Fluency in both English and French—or proficiency in a route-specific language—will set you apart.
Conditions of Employment
Candidates must be eligible to work in Canada at the time of offer. You are responsible for securing any necessary work permits, visas, or authorizations required for employment, and proof of eligibility will be required before your start date.
Ready to Lead with Purpose?
If you're ready to lead with purpose, inspire those around you, and help Air Canada reach new heights, we'd love to hear from you. Apply today and become part of something extraordinary.
Details
Company: Air Canada
Employment Type: Full-time
Location: Vancouver, British Columbia, Canada
