Join Air Seychelles – Guest Service Agent!
Be the Warm Welcome to Paradise
Air Seychelles, the national airline of the Republic of Seychelles, is seeking enthusiastic, customer-focused individuals to join our team as Guest Service Agents. As the first and last point of contact for our passengers, you'll play a vital role in creating memorable travel experiences that reflect the warmth and hospitality of our island home.
If you're passionate about delivering exceptional service, enjoy working in a fast-paced environment, and take pride in making every passenger feel valued, we'd love to hear from you.
What You'll Be Doing?
Your responsibilities will be varied, dynamic, and central to the smooth operation of our airport services:
- Meet aircraft on arrival and guide passengers to the arrival lounge, including passengers in transit and those departing
- Handle all passenger handling activities—check passenger tickets, allocate seats on aircraft, weigh baggage, and ask security questions with professionalism
- Conduct boarding functions efficiently and with a warm, welcoming attitude
- Assist and provide special attention to passengers with specific needs—wheelchair cases, unaccompanied minors, passengers with young children, elderly passengers, disabled guests, CIPs, and VIPs. Escort them through airport processes (immigration, customs, etc.) and to the aircraft if necessary
- Liaise with relevant airport users in the event of delays, for both scheduled and ad-hoc flights
- Compile statistics—ensure all coupons are accounted for, and dispatch to Revenue Accounting and/or Customer airline representatives
- Complete all relevant documentation as required, ensuring tasks are performed in a timely and accurate manner
Our Preferred Profile
We're looking for individuals who bring a combination of qualifications, skills, and personal qualities that align with our commitment to excellence:
Education
- Graduate of a post-secondary institution with a minimum of IGCSE qualification in English, French, and Mathematics
Customer Service
- Excellent customer service skills and awareness—a formal qualification in customer service is an advantage
Language Skills
- Fluency in English and French is highly desirable—being able to communicate with our diverse passenger base is key
- Knowledge of any other foreign language is a definite plus
Interpersonal and Communication Skills
- Strong interpersonal and communication skills
- Ability to handle upset or angry passengers with professionalism, tact, and composure
Technical Skills
- Good computer literacy—comfortable working with digital systems and tools
Personal Qualities
- Possesses a pleasant disposition with excellent grooming standards
- Excellent attention to detail
- Able to work well in a team environment
- Prepared to work odd hours, including weekends and public holidays
Why Air Seychelles?
Air Seychelles is more than an airline—we're ambassadors of Creole hospitality and the natural beauty of the Seychelles. When you join our team, you become part of a close-knit family that takes pride in connecting people to one of the most beautiful destinations in the world.
We offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- The chance to work with a diverse, multicultural team
- A role that makes a genuine difference in the passenger experience
Ready to Join the Air Seychelles Family?
If you meet the qualifications and are ready to embark on a rewarding career with one of the Indian Ocean's leading airlines, we encourage you to apply. Your journey with Air Seychelles starts here.
Welcome passengers to paradise—apply today and become part of the Air Seychelles team.
How to Apply?
If you're ready to bring your hospitality expertise to one of the world's most beautiful destinations, we'd love to hear from you.
Please send your application to recruitment@airseychelles.com, with "Application for Guest Service Agent" in the subject line.
