Lead the Cabin Experience – Cabin Supervisor with Fly Jinnah in Lahore!
Take Your Aviation Career to the Next Level
Fly Jinnah, Pakistan's dynamic low-cost airline, is seeking an experienced and motivated Cabin Supervisor to join our team in Lahore. As a Cabin Supervisor, you'll be the airline's ambassador in the skies—striving to achieve customer loyalty, promoting a positive corporate image, and enhancing the overall passenger experience.
This is a leadership role that demands a balanced personality, a commitment to safety, and a genuine passion for service excellence. If you're ready to lead a team of cabin crew professionals and ensure every flight is executed to the highest standards, we want to hear from you.
Your Mission: Lead, Guide, and Inspire
As Cabin Supervisor, you'll ensure that all passenger needs—including services, safety, security, comfort, and wellbeing—are expertly managed by your Cabin Crew team throughout the complete flight cycle. You'll also ensure that all Crew members are ready and fit to fly, in line with set measures and the company's adopted policies and procedures.
Key Result Responsibilities
General Conduct
- Monitor the Cabin Crew's overall performance for the complete cycle of each assigned flight—including licensing, documentation, conduct, performance, and general conditions—ensuring compliance with Civil Aviation Authority regulations and the airline's adopted policies and SOPs
- Liaise with the line manager, Administrator, Captain, and Dispatch team on all flight details, ensuring Cabin Crew members are well prepared and informed with required information prior to boarding
- Ensure timely attendance, proper grooming, fitness, and legality of yourself and your Cabin Crew members for each assigned flight
- Conduct pre-flight briefings to ensure members are aware of flight details, role distribution, targets, safety/security checks, and boarding procedures
- Coach and guide Cabin Crew on board to ensure better understanding and performance of duties and responsibilities
- Oversee the welfare of Cabin Crew team members, particularly during layovers in foreign countries
- Account to the Captain for the conduct of passengers and Cabin Crew as needed
Safety Measures
- Monitor Cabin Crew duties and activities on ground and on aircraft to ensure their safety, security, and wellbeing as per prescribed manual procedures
- Carry out necessary safety, security, fuel, weight, and other checks for the cabin and report 'cabin secure' or 'cabin not secure' at prescribed times
- Supervise safety procedure instructions given to passengers by Cabin Crew, ensuring they are properly followed to secure passengers' safety and comfort at all times
- Take prompt remedial action to handle safety and security risks, irregularities, and malfunctions in accordance with SOPs
- Supervise Cabin Crew members providing first aid to passengers where necessary
Customer Service
- Manage all customer services provided in-flight, striving to deliver excellent customer service experiences by ensuring individual passenger requests and needs are timely and adequately addressed
- Guide and support Crew in handling passengers experiencing stress or difficulties in accordance with relevant policies and procedures
- Assess situations to interfere and solve problems, raising issues to the Captain when needed
- Supervise passenger boarding formalities to ensure smooth and safe boarding on each flight
- Motivate Cabin Crew members to achieve individual and team sales targets and maximize onboard revenue and charity/CSR program participation
- Ensure proper and secure handling of cash and credit card payments received against sales and donations
Crosschecking and Reports
- Supervise and carry out pre-flight safety/security/equipment checks to ensure sufficient fuel and supplies, emergency equipment, catering equipment, and other specified items prior to takeoff
- Note down any deficiencies identified or reported by Cabin Crew and acknowledge the Captain as appropriate
- Ensure the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided
- Supervise the orderly and complete handover/takeover of the cabin to/from catering, cleaning, or maintenance staff
- Report to the Captain any problems or security hazards on flight whenever they arise
- Maintain necessary professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops
- Contribute to team effort by ensuring the accomplishment of expected results and the achievement of allocated sales targets and objectives
Qualifications (Academic, Training, Languages)
- Intermediate education is mandatory
- Active cabin crew license is a must
- Training in First Aid, Safety, and Emergency Procedures are mandatory requirements
- Fit to fly—has good general health with no serious medical conditions or chronic diseases
- Very good verbal and written communication skills
- Excellent time management and problem-solving skills
- Proficient in Microsoft Office
- Fluent in English and local languages of the country of employment; additional languages are an advantage
Work Experience
- 1-2 years of related working experience as Cabin Crew in any airline, out of which at least 1 year in the capacity of Senior Cabin Crew/Cabin Supervisor; experience with a low-cost airline is a plus
- Familiar with Civil Aviation regulations pertaining to legality and time limits for Cabin Crew, licensing, and SOPs (Standard Operating Procedures, Flight Operations, Security, Safety, and Ground Operations Policies and Procedures)
- Familiar with IATA principles and standards relating to security
Personal Qualities We're Looking For
- Presentable, friendly, and cheerful—maintains a positive attitude even under stress
- Customer service oriented with diplomatic tact skills, capable of understanding and attending to customers' needs and requests
- Capable of working in shift patterns and for extended working hours
- Shows high flexibility and adaptability to frequent changes and busy schedules
- Balanced personality, composed and capable of handling difficult situations such as angry customers, threats, and emergencies with focus, analytical thinking, efficiency, and commitment to successful results
- Capable of leading others to perform against approved standards
- Dependable, proactive, and self-motivated—takes ownership and demonstrates teamwork competency, energy, and enthusiasm
- Cost-oriented—possesses effective problem-solving and decision-making skills
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs
Why Fly Jinnah?
Fly Jinnah is a dynamic and growing airline committed to making air travel accessible and enjoyable for everyone. As part of our team, you'll enjoy:
- A supportive and professional work environment
- Opportunities for career growth and development
- The chance to lead and inspire a team of dedicated aviation professionals
Ready to Lead the Cabin Experience?
If you have the experience, the license, and the leadership qualities we're looking for, we invite you to apply. Join Fly Jinnah in Lahore and take the next step in your aviation career.
Lead, inspire, and deliver excellence with Fly Jinnah. Apply today.
