Lead Cabin Crew Operations at Air Arabia – Cabin Crew Manager, Sharjah!
Shape the Future of Aviation Excellence
Air Arabia, the Middle East and North Africa's first and largest low-cost carrier, is seeking an experienced and dynamic Cabin Crew Manager to join our team in Sharjah. This is a leadership role that sits at the heart of our cabin crew operations—responsible for safety, regulatory compliance, operational efficiency, crew readiness, and delivering a consistently high customer experience that reflects the Air Arabia brand promise.
If you have extensive experience managing cabin crew operations in a fast-paced airline environment and are ready to lead a diverse team of aviation professionals, this is your opportunity to make a lasting impact.
What You'll Be Doing?
Operational Leadership & Safety Compliance:
- Manage daily G9 cabin crew operations, ensuring safety, punctuality, and full regulatory compliance
- Ensure full compliance with GCAA regulations and maintain up-to-date Cabin Crew Operations Manuals in coordination with Quality and Safety departments
- Monitor and implement changes from regulatory updates into operational procedures
- Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols
- Oversee documentation and record-keeping for compliance audits and internal reviews
Performance Management & Team Development:
- Monitor individual and team performance, attendance, and behavior—implementing interventions for under-performance and managing sickness/absence
- Implement the cabin crew performance management framework, including KPIs and benchmarks
- Conduct regular reviews of crew readiness, attendance, discipline, productivity, and operational impact
- Recognize strong performance and maintain regular one-to-one feedback sessions
- Lead, manage, and develop Duty Coordinators and Crew Supervisors to ensure effective day-to-day operations
- Lead crew welfare initiatives while maintaining operational and performance standards
- Manage leave approvals in line with manpower requirements and operational priorities
- Implement crew engagement and recognition initiatives to support morale, accountability, and productivity
Operational Coordination & Excellence:
- Coordinate closely with OCC on crew deployment, schedules, disruptions, and recovery actions
- Monitor crew attendance, legality, fatigue reports, and documentation to ensure continuous operational readiness
- Ensure effective execution of daily operations
- Collaborate with other hubs to share knowledge, align best practices, and improve overall cabin crew standards
Service Excellence & Customer Experience:
- Ensure consistent implementation of Air Arabia service, grooming, and onboard professionalism standards
- Embed service and performance expectations into daily operational decision-making
- Lead service excellence initiatives in collaboration with the Customer Experience team to elevate onboard customer experience
- Drive continuous improvement in cabin crew standards across operational efficiency, customer experience, and service consistency
Reporting & Analysis:
- Monitor and analyze performance indicators including punctuality impact, attendance, productivity, service quality metrics, customer feedback, and crew readiness
- Support the Head of Central Cabin Crew Operations through comparative analysis to identify performance gaps, root causes, best practices, and corrective actions
- Present regular and ad-hoc performance reports to Management, including analysis, clear recommendations, and corrective actions
What We're Looking For?
Qualifications:
- Bachelor's degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred
- Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage
Experience:
- Minimum 10 years' experience managing cabin crew operations, including leading and supporting crews from diverse cultural and professional backgrounds
- Significant cabin crew experience—ideally in supervisory or senior purser roles—with a strong track record in performance management
- Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles
- Understanding of rostering, crew legality, and operational control processes
Skills & Competencies:
- Ability to manage day-to-day operations in a fast-paced, 24/7 airline environment
- Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook) for reporting and analysis
- Strong data interpretation and reporting skills to support operational decision-making
- Ability to translate performance insights into actionable operational improvements
- Strong decision-making skills, particularly during operational disruptions
- Familiarity with cabin crew regulations, service delivery standards, and operational protocols
- Good understanding of HR and disciplinary processes
- Excellent communication, coordination, and stakeholder management skills
Why Air Arabia?
Air Arabia is a leader in affordable air travel, known for our commitment to safety, service excellence, and innovation. Based in Sharjah, you'll join a multicultural team in a dynamic, fast-growing environment where your contributions are valued and your career can flourish.
Ready to Lead?
If you have the experience, leadership skills, and passion to drive cabin crew excellence, we want to hear from you. Apply today and take the next step in your aviation career with Air Arabia.
